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Noticeboard

LATEST NEWS  - MARCH 2018


SHORTAGE OF GPs



Due to unforeseen circumstances, the Practice is experiencing a shortage of GPs at present and we are having to prioritise appointments. Today we are only able to deal with urgent issues and emergencies. We ask that for anything routine you call back in a few days when we hope to have more capacity as we are actively looking for locum cover. We sincerely apologise for any inconvenience this causes.

In the last year the Practice has had 5 GPs leave (3 retired). We also have one GP currently on maternity leave. We have successfully managed to recruit 2 salaried GPs during this period. However in April 2018, the GP on maternity leave is returning to work, a new GP partner starts (Dr Fiona Carnegie) and our long-term locum (Dr Fiona Forsyth) will be with us full-time.

 

Comments & Complaints

diary_and_penWe make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager, Mr Thomas Nelson and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Scottish Public Services Ombudsman

The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.

The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman 

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.

 
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