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Due to unforeseen circumstances, the Practice is experiencing a shortage of GPs at present and we are having to prioritise appointments. Today we are only able to deal with urgent issues and emergencies. We ask that for anything routine you call back in a few days when we hope to have more capacity as we are actively looking for locum cover. We sincerely apologise for any inconvenience this causes.

In the last year the Practice has had 5 GPs leave (3 retired). We also have one GP currently on maternity leave. We have successfully managed to recruit 2 salaried GPs during this period. However in April 2018, the GP on maternity leave is returning to work, a new GP partner starts (Dr Fiona Carnegie) and our long-term locum (Dr Fiona Forsyth) will be with us full-time.


Patients’ rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24 hour access to medical advice. 
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours or in an urgent case, the same day. 
  • Work in partnership with you to achieve the best medical care. 
  • Involve you and listen to your opinions and views in all aspects of your medical care.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late. 
  • Treat staff with courtesy and respect. 
  • Reception staff may have to ask some personal questions to assist us in providing you with the best service. 
  • Inform Practice staff of any alterations in your circumstances, such as a change of surname, address or telephone number. 
  • Please ensure that we have your correct telephone number, even if it is ex-directory.
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