The Practice will be operating a telephone triage system until further notice. We ask that you please do not attend the practice without an appointment.
Can another health professional help?
Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help.
Doctor /Advanced Nurse Practitioner
For an appointment with a clinician, we would strongly recommend you use our Ask my GP electronic consult platform which is accessible via our website. If you are seeking support from a clinician or require a home visit we operate a triage system, telephone 01555 665522 between 8:00 am and 3.00 pm on the day and select OPTION 4 your call will be answered by one of our administrative staff who will either direct you to the relevant service (e.g. community pharmacy) Arrange for your inquiry to be triaged by our clinical team. Or book an appointment/arrange a tele consult with a clinician if this has been requested.
You will be contacted by our clinician team either via Ask my GP or via a telephone call. Please ensure we have the correct contact details including email and your phone is within signal range/ off silent / charged etc. Your issue will be dealt with during this consultation for example issuing a prescription. If a face-to-face consultation is required then it will be arranged with a clinician depending on its nature. If you miss your call, we will NOT call you back depending on the urgency of the issue. If you call in later enquiring where your call is you will be advised to call triage the following day unless your issue is deemed urgent.
Practice Nurse appointments
You are able to book an appointment with the Practice Nurse by telephoning 01555 665522 after 10am or at the reception desk.
Booked Practice Nurse appointments will be conducted by telephone.
Extended Hours
The surgery runs an Extended Hours Clinic.The clinic is run by a GP and our Practice Nurse for those who are unable to attend appointments during our normal consulting hours.
Please be aware that there is limited availability of these appointments therefore we kindly ask that those who are able to attend during normal surgery hours do not request these appointments.
Appointments for the extended access service are booked by calling the surgery reception.
Cancelling or changing an appointment
Cancel your appointment:
- using our online cancel an appointment form
- phone us on during opening hours
- If you are late for an appointment you may be asked to re-book.
Routine vaccinations
Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, NHS Lanarkshire will invite you by sending you a letter when you become eligible.You do not need to contact them to arrange your vaccinations.
You may be invited to a new location to receive your immunisations instead of your GP practice.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, or video call can be more flexible and often means you get help sooner.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs
If you need help when we are closed
The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
When to call 999
You should only call 999 in a medical emergency, when someone is seriously ill or injured and their life is at risk.
- Emergencies can include:
- Loss of consciousness
- Cardiac arrest
- Heart attack
- Stroke
- An acute confused state
- Chest pains
- Breathing difficulties
- Severe bleeding that cannot be stopped
- Severe allergic reactions
- Severe burns or scalds
- Major trauma, such as a road traffic accident or fall from a height.
If you are unsure if it is an emergency, call NHS 24 on 111.
What happens when you call 999
An operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service. The ambulance service will ask some questions to find out what has happened and arrange the most appropriate help.
Further information is available on the Scottish Ambulance Service website:
By only calling 999 for serious illnesses or injuries, it means that people who need essential treatment can get it as soon as possible.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice between 8:00am to 10:00am.
Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Intimate Examinations
During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:
- We will explain to you why the examination is necessary and give you the opportunity to ask questions.
- We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
- We will obtain your permission before carrying out this examination You will be offered a chaperone.
- At all times we will respect your privacy during the examination and while dressing and undressing.
Your doctor and the nursing staff will be happy to discuss any concerns you have about this.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.