The Practice will be operating a telephone triage system until further notice. We ask that you please do not attend the practice without an appointment.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Appointments can be made by telephoning the practice or calling at reception. Please give as much notice as possible when cancelling an appointment
- Please make a separate appointment if more than one member of the family is to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
|Dr Kambale Lutoto|
|Dr Stacey Vettraino|
|Dr Lorraine Walker|
|Dr Gordon Robson|
|Dr Mohammed Raza|
|Dr Mandy Nicholls|
|Dr Fiona Carnegie|
Doctor/ANP Appointments and Home Visits
For an appointment with a GP, Advanced Nurse Practitioner or to arrange a home visit* we operate a triage system. If you telephone 01555 665522 between 8am and 10am on the day and select OPTION 4 your call will be answered by one of our administrative staff who will either direct you to the relevant service (e.g. community pharmacy minor ailments scheme), book an appointment with one of our Advanced Nurse Practitioners or arrange a telephone consultation with one of the doctors or ANPs on duty.
A GP or ANP will call you back. Please ensure your phone is within signal range/ off silent / charged etc. Your issue may be dealt with during the phone call, for example issuing a prescription. If a face-to-face consultation is required then it will be arranged with the either an ANP or GP depending on its nature. If you miss your call, we will NOT call you back depending on the urgency of the issue. If you call in later enquiring where your call is you will be advised to call triage the following day unless your issue is deemed urgent.
*NB – many more patients can be seen in the surgery than a single patient at home. Furthermore, the practice boundary is a large area meaning it may take some time to reach patients and thereafter come back to the surgery. Home visits are for those patients too ill to attend the surgery and not due to transport or social issues.
Practice Nurse Appointments
You are able to book an appointment with the Practice Nurse by telephoning 01555 665522 after 10am or at the reception desk.
All of the Practice GPs and ANPs speak English. Where necessary, an interpreting service can be organised. Please inform reception staff if you require this service
Advanced Nurse Practitioners
These are very experienced nurses who have had education and training in advanced clinical assessment and diagnosis. Many of them are independent nurse prescribers entitling them to prescribe any drug within their competence. They can assess, diagnose, treat and refer if necessary for many issues the GPs can treat. They have specific limitations, particularly on very young children, who will be seen by a GP.
Unfortunately, as the law currently stands only GPs can provide Statements of Fitness for Work (‘Fit Notes’) and you may be asked to collect this later if a GP agrees to provide one based on the ANPs assessment or alternatively you can use the function available on this website by clicking here
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.